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Refund and Returns Policy

DOES CHEF SARU FOODS PROVIDE RETURNS AND REFUNDS ON ITS PRODUCTS?
If you discover a misprint/damage/defect with the product you have received, please take Videos and pictures of the defect and WATSAPP +91 9704572785, Mail: support@chefsarufoods.com .in within 1 day upon receiving the order.

The video and pictures of the product must show that the product is unused, has all the tags intact.

All the Returns/Refunds/Exchanges issued only after the Products have been received and inspected by the team to confirm whether they meet our eligible criteria above.

Timeline of 4-6 days will be required for the refund to be processed to the customer.

Return shipping remain the responsibility of the customer until it is received by our team. Therefore, the customer is advised to take necessary precautions by using registered and traceable services while returning the package.

You may contact us using the information below:
  • Merchant Legal entity name: NEELAKANTAM SARASWATHI
  • Registered Address: F NO 202 CVK RESIDENCY ROAD NO 8E DILSUKHNAGAR, HYDERABAD, Telangana, PIN: 500060
  • Operational Address: F NO 202 CVK RESIDENCY ROAD NO 8E DILSUKHNAGAR, HYDERABAD, Telangana, PIN: 500060
  • WhatsApp: +91 9704572785
  • E-Mail ID: neelakantamsaraswathi@gmail.com

Introduction

At Saru Collections, we strive to ensure your complete satisfaction with every purchase. We understand that there may be instances where you need to make a change, and we’re here to assist you in such situations. Please note that our policy offers replacements for products under specific conditions instead of refunds. This policy outlines the guidelines and procedures for requesting replacements within our 2-day return window. We appreciate your understanding and cooperation as we work to provide you with the best possible shopping experience.

Admin/Administrator/Registered Name: Komalla Naresh

Eligibility

Customers are eligible to request a replacement under the following conditions:

  1. Damaged or Defective Products: If the received product is damaged, defective, or incorrect, you are eligible to request a replacement.

  2. Within 2-Day Return Window: Replacement requests must be made within 2 days of receiving the product to qualify under our policy.

  3. Unused Condition: The product must be unused, in its original packaging, and accompanied by all accessories and documentation to be eligible for replacement.

  4. Physical Damage Responsibility: Please note that replacements are not provided for products damaged due to mishandling or misuse by the customer.

Our eligibility criteria ensure that we can promptly address any issues with your order and provide you with a satisfactory solution. We appreciate your cooperation in adhering to these guidelines.

Replacement Process

To request a replacement for an eligible product, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team within 2 days of receiving the product. You can contact us via email at [insert email address] or by phone at [insert phone number].

  2. Provide Details: When contacting us, please provide the following details:

    • Order number
    • Description of the issue (e.g., damaged item, incorrect product)
    • Clear photos showing the issue (if applicable)

  3. Evaluation and Approval: Our team will review your request and assess the eligibility for replacement based on our policy criteria.

  4. Replacement Confirmation: Once your replacement request is approved, we will provide confirmation and instructions for returning the product (if required).

  5. Product Exchange: Upon receiving the returned item (if applicable), we will process the replacement and dispatch the new product to you as soon as possible.

We aim to expedite the replacement process to minimize any inconvenience caused. If you have any questions or need further assistance, please don’t hesitate to contact us. Thank you for choosing Saru Collections.

Conditions

To ensure a smooth replacement process, please take note of the following conditions:

  1. Timely Request: Replacement requests must be initiated within 2 days of receiving the product. Requests made after this period may not be eligible for replacement.

  2. Unused Condition: The product must be unused, undamaged, and in its original packaging with all tags and accessories intact.

  3. Product Inspection: In some cases, we may require you to return the product for inspection before processing the replacement. Please follow the instructions provided by our customer support team.

  4. Physical Damage Responsibility: We do not provide replacements for products damaged due to mishandling, misuse, or negligence on the part of the customer.

  5. Verification: We reserve the right to verify the eligibility of replacement requests based on the provided information and our policy guidelines.

By adhering to these conditions, you can help us expedite your replacement request and ensure a satisfactory resolution to any issues with your order. Thank you for your cooperation.

Timeline

Our goal is to process replacement requests promptly to minimize any inconvenience. Here’s an overview of the timeline for replacement requests:

  1. Initiation: Replacement requests must be initiated within 2 days of receiving the product.

  2. Review and Approval: Once you contact our customer support team and provide the necessary details, we will review your request. Approval for replacement will be provided based on our policy criteria.

  3. Return (if required): If instructed to return the product for inspection or verification, please follow the return instructions provided by our team. The timeline for return shipping may vary based on your location.

  4. Replacement Processing: Upon receiving the returned item (if applicable), we will process the replacement and dispatch the new product to you as soon as possible.

  5. Delivery: The delivery timeline for your replacement product will depend on factors such as shipping method, location, and product availability.

We strive to complete the entire replacement process within a reasonable timeframe to ensure your satisfaction. If you have any concerns or require updates on your replacement request, please feel free to contact us for assistance. Thank you for your understanding and cooperation.

Contact Information

Admin/Administrator/Registered Name: Komalla Naresh

If you need assistance with a replacement request or have any questions regarding our Refund and Returns Policy, please reach out to us using the following contact details:

Our dedicated team is here to help you through the replacement process and address any concerns you may have. Feel free to contact us for prompt and reliable support. Thank you for choosing Saru Collections.

Policy Updates

At Saru Collections, we may update our Refund and Returns Policy to ensure clarity and alignment with our business practices. Here’s how we handle policy updates:

  1. Notification of Changes: We will notify customers of any significant updates to our Refund and Returns Policy via email or through our website. It’s important to review these updates periodically to stay informed about our policies.

  2. Effective Date: The effective date of the policy changes will be clearly stated in the updated policy document. Changes will take effect immediately upon posting unless otherwise specified.

  3. Agreement to Updated Terms: By continuing to use our services after policy updates, you agree to the revised terms and conditions outlined in the updated Refund and Returns Policy.

  4. Review and Understanding: We encourage customers to review the updated policy carefully to understand any modifications or additions to our procedures.

  5. Contact Us: If you have any questions or need clarification regarding policy updates, please contact our customer support team for assistance.

We strive to keep our policies transparent and accessible to ensure a positive experience for our customers. Thank you for your cooperation and understanding regarding policy updates.

Effective Date

This Refund and Returns Policy is effective as of [Effective Date: 14/04/2024]. Any requests for replacements made after this date are subject to the terms outlined in this policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please contact us for assistance. Thank you for choosing Saru Collections.

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