FREE SHIPPING ON ORDERS OVER 1499/-

Shipping & Delivery Policy

Introduction

Welcome to Chef Saru Foods! We are dedicated to providing you with a seamless shopping experience, including reliable shipping and timely delivery of your orders. Our Shipping & Delivery Policy outlines important details about how we handle shipping, delivery timelines, and related information. Please take a moment to review this policy to understand how we strive to meet your expectations when it comes to shipping and delivery.

Admin/Administrator/Registered Name: Komalla Naresh / Merchant Legal entity name: NEELAKANTAM SARASWATHI

Shipping Information

At Chef Saru Foods Collections, we are committed to ensuring that your orders are delivered to you in a timely and reliable manner. Here’s what you need to know about our shipping process:

  1. Order Processing Time: Once your order is placed, please allow us 1-2 business days to process and prepare it for shipment.

  2. Shipping Methods: We offer standard shipping for most orders, ensuring safe and secure delivery to your doorstep. Expedited shipping options may be available in select areas for faster delivery.

  3. Shipping Carriers: We have partnered with Xpressbees, a trusted and efficient delivery service, to handle the shipping of your orders. Rest assured that your packages are in good hands.

  4. Shipping Restrictions:

    • We currently ship within India only. International shipping is not available at this time.
    • Certain remote areas may have limited shipping coverage. Please contact us for clarification if you are unsure about delivery to your location.

  5. Shipping Notifications: Once your order is shipped, you will receive a shipping confirmation email or SMS with tracking details. This allows you to track your package and stay updated on its delivery status.

  6. Shipping Charges:

    • Orders above ₹999 qualify for free shipping.
    • For orders below ₹999:
      • Local Areas (Andhra Pradesh & Telangana States): ₹60 shipping charge.
      • Other States of India: ₹80 shipping charge. (For Order below ₹1999.)

We strive to provide transparent and efficient shipping services to ensure a smooth shopping experience for our customers. If you have any questions or require further assistance regarding shipping, feel free to reach out to our customer support team.

Delivery Timelines

At Chef Saru Foods, we understand the importance of receiving your orders in a timely manner. Here are the estimated delivery timelines for your reference:

  1. Maximum Estimated Delivery Time:

    • We strive to deliver your orders within a maximum of 4-6 business days from the date of order confirmation. This includes order processing time and transit time to your location.

  2. Minimum Estimated Delivery Time:

    • In most cases, you can expect your orders to be delivered within a minimum of 4 business days, depending on your shipping address and local delivery conditions.

  3. Tracking Your Order:

    • Once your order is shipped, you will receive a shipping confirmation email or SMS containing tracking details. You can use this information to track the progress of your package and get real-time updates on its delivery status.

  4. Delivery Updates:

    • Our delivery partner, Xpressbees, ensures regular updates on your delivery status. You will be notified of any delays or exceptions that may occur during transit.

  5. Delivery Time Variations:

    • Please note that delivery times may vary based on factors such as shipping address, order volume, and external circumstances (e.g., holidays, natural disasters). We strive to keep you informed of any potential delays and appreciate your understanding in such situations.

We are committed to delivering your orders promptly and efficiently. If you have any specific delivery concerns or need further assistance, please don’t hesitate to contact our customer support team for personalized assistance.

Shipping Costs

Understanding the shipping costs associated with your orders is important for a transparent shopping experience. Here’s a breakdown of our shipping costs at Chef Saru Foods:

  1. Free Shipping Threshold:

    • Orders with a total value of ₹999 or above qualify for free shipping. (Andhra Pradesh & Telangana States)
    • Orders with a total value of ₹1999 or above qualify for free shipping. (Rest of Indian States)

  2. Shipping Charges for Orders Below ₹999:

    • For orders below the free shipping threshold:
      • Local Areas (Andhra Pradesh & Telangana States): A flat shipping charge of ₹60 will apply.
      • Other States of India: A flat shipping charge of ₹80 will apply. (Only on Order Below ₹1999.)

  3. Transparent Pricing:

    • Our shipping costs are transparent and clearly displayed during the checkout process. You will see the applicable shipping charge before finalizing your order.

  4. Multiple Items in an Order:

    • If your order contains multiple items, the shipping charge is calculated based on the total order value and shipping destination.

  5. Shipping Cost Inclusions:

    • The shipping cost covers packaging, handling, and transit expenses to ensure your order reaches you safely and securely.

  6. Promotional Shipping Offers:

    • From time to time, we may offer promotional shipping discounts or free shipping offers. Stay updated with our promotions to take advantage of such offers.

We aim to provide affordable shipping options while maintaining high standards of service and delivery. If you have any questions or need further clarification regarding shipping costs, feel free to contact our customer support team for assistance.

Return Policy for Physical Damage

At Chef Saru Foods, we understand that receiving damaged items can be inconvenient. Here’s our policy regarding returns for physical damage:

  1. Reporting Physical Damage:

    • If you receive a product that is physically damaged or defective, please contact us within 3 days of receiving the item. You can reach out to our customer support team via email at support@chefsarufoods.com or through our Contact Us page.

  2. Verification Process:

    • Upon receiving your request, we will verify the reported damage or defect. We may require supporting evidence such as photographs to assess the damage.

  3. Replacement Process:

    • Once the damage is confirmed and verified, we will initiate the replacement process. We will ship a replacement item to you at no additional cost.

  4. Timeline for Replacement:

    • We strive to process replacement requests swiftly. You can expect the replacement item to be shipped within [insert timeline, e.g., 1-2 business days] once the damage is verified.

  5. Conditions for Replacement:

    • The damaged item must be returned in its original packaging along with any accessories or documentation provided.
    • Any signs of misuse, tampering, or improper handling that contributed to the damage may void the replacement eligibility.

  6. Refund Option:

    • Please note that we do not offer refunds for physically damaged items. We provide replacements to ensure you receive a satisfactory product.

Our goal is to address any physical damage issues promptly and provide you with a hassle-free replacement process. If you have any questions or need assistance with a damaged item, please don’t hesitate to contact us.

Shipping Guarantees

At Chef Saru Foods, we are committed to providing reliable and efficient shipping services. Here are our shipping guarantees to ensure a smooth delivery experience:

  1. On-Time Delivery:

    • We guarantee that your orders will be delivered within the estimated delivery timeframe mentioned during checkout.
    • In the unlikely event of any delays beyond the estimated delivery date, we will promptly inform you and provide updates on the revised delivery schedule.

  2. Tracking and Notifications:

    • Once your order is shipped, you will receive a shipping confirmation email or SMS containing tracking details.
    • You can track your package in real-time and receive notifications regarding its transit status and expected delivery date.

  3. Delivery Support:

    • Our customer support team is available to assist you with any shipping-related inquiries or concerns.
    • If you have specific delivery instructions or preferences, please notify us during the checkout process or contact us directly after placing your order.

  4. Exception Handling:

    • In rare cases where delivery exceptions occur (such as address issues or external factors), we proactively work to resolve the issue and ensure successful delivery.
    • We prioritize communication and transparency to keep you informed throughout the shipping and delivery process.

  5. Customer Satisfaction:

    • Your satisfaction is our priority. If you encounter any issues or delays with your shipment, please reach out to us promptly so that we can address your concerns and ensure a positive shopping experience.

We stand by our shipping guarantees to deliver your orders accurately, securely, and on time. Should you have any questions or require assistance regarding shipping guarantees, feel free to contact our dedicated customer support team for assistance.

Delivery Partner Information

At Chef Saru Foods, we collaborate with trusted delivery partners to ensure reliable and efficient order deliveries. Here’s important information about our delivery partner:

  1. Partner Name: Xpressbees
  2. Services Offered:
    • Xpressbees is our dedicated logistics partner, specializing in secure and timely deliveries across India.
  3. Delivery Network:
    • Xpressbees has an extensive delivery network covering various cities, towns, and rural areas across the country.
  4. Delivery Standards:
    • Our partnership with Xpressbees reflects our commitment to providing quality shipping services and maintaining delivery standards that align with our customer expectations.
  5. Tracking and Updates:
    • When your order is shipped via Xpressbees, you will receive tracking information to monitor the status of your package in real-time.
  6. Customer Support:
    • Xpressbees offers dedicated customer support for delivery-related inquiries and assistance.
  7. Contact Information:
  8. Delivery Partner’s Website:
    • Visit Xpressbees’ official website for more information and additional services: Xpressbees Website

Our collaboration with Xpressbees ensures that your orders are handled with care and delivered to you promptly. Should you have any questions or require support related to your delivery, please don’t hesitate to contact us or reach out to Xpressbees directly.

Contact Information

Contact Information:

Admin/Administrator/Registered Name: Komalla Naresh / Merchant Legal entity name: NEELAKANTAM SARASWATHI

We value clear communication and are always here to assist you. Here’s how you can reach us:

  1. Chef Saru Foods:

  2. Customer Support:

    • For any inquiries, assistance, or feedback, you can reach our customer support team via email at support@chefsarufoods.com.
    • We strive to respond to your queries promptly and provide the necessary assistance to ensure a seamless shopping experience.

  3. Feedback and Suggestions:

    • Your feedback is valuable to us. If you have any suggestions, product inquiries, or concerns, please feel free to contact us. We are continually striving to improve our services based on customer feedback.

  4. Operational Hours:

    • Our customer support team is available during our operational hours to assist you. Please note that response times may vary based on the volume of inquiries.

Don’t hesitate to reach out to us with any questions, concerns, or inquiries. We’re here to help and ensure your experience with Chef Saru Foods is enjoyable and satisfactory.

You may contact us using the information below:
  • Merchant Legal entity name: NEELAKANTAM SARASWATHI
  • Registered Address: F NO 202 CVK RESIDENCY ROAD NO 8E DILSUKHNAGAR, HYDERABAD, Telangana, PIN: 500060
  • Operational Address: F NO 202 CVK RESIDENCY ROAD NO 8E DILSUKHNAGAR, HYDERABAD, Telangana, PIN: 500060
  • Telephone No: 9000666712
  • E-Mail ID: neelakantamsaraswathi@gmail.com

Updates to Shipping & Delivery Policy

At Chef Saru Foods, we are committed to keeping you informed about any updates or changes to our Shipping & Delivery Policy. Here’s how we handle policy updates:

  1. Notification of Policy Changes:

    • Whenever there are updates or revisions to our Shipping & Delivery Policy, we will notify you through our website and other communication channels.
    • You may receive notifications via email, on our website’s announcements section, or through social media platforms.

  2. Reviewing Updated Policies:

    • We encourage you to review any updated policies to stay informed about our latest shipping terms, delivery guarantees, and related information.
    • Updated policies may include changes in shipping timelines, shipping costs, delivery partners, or any new services introduced.

  3. Effective Date of Policy Updates:

    • Each updated policy will clearly specify its effective date. This ensures that you understand when the changes come into effect and how they may impact your future orders.

  4. Feedback and Inquiries:

    • If you have any questions, feedback, or concerns regarding updated policies, please reach out to our customer support team.
    • Your feedback helps us improve our services and ensures that our policies align with your expectations.

  5. Continued Compliance:

    • By continuing to use our services and placing orders after policy updates, you acknowledge and agree to the updated terms outlined in the Shipping & Delivery Policy.

We believe in transparency and keeping our customers informed about any policy adjustments that may affect their shopping experience. Should you have any questions or require clarification about policy updates, please don’t hesitate to contact us.

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