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Terms & Conditions

Introduction

Welcome to Saru Collections! Our Terms & Conditions agreement governs your use of our website and services. By accessing or using our platform, you agree to comply with the terms and conditions outlined in this agreement. Please read these terms carefully before proceeding. Your continued use of our website signifies your acceptance of these terms and any updates or modifications that may occur.

Admin/Administrator/Registered Name: Komalla Naresh / Merchant Legal entity name: NEELAKANTAM SARASWATHI

If you have any questions or need clarification regarding our Terms & Conditions, please contact us at support@chefsarufoods.com. Thank you for choosing Saru Collections.

Acceptance of Terms

By accessing or using Saru Collections’ website (“https://chefsarufoods.com/“) and services (“https://chefsarufoods.com/about/“), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, please refrain from using our Site and Services. Your continued use of the Site constitutes acceptance of these Terms and any future revisions. Saru Collections reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.

User Responsibilities

As a user of Saru Collections’ website and services, you agree to the following responsibilities:

  1. Accurate Information: Provide accurate and truthful information when using our Site or creating an account.

  2. Account Security: Maintain the confidentiality of your account credentials and promptly report any unauthorized access or security breaches.

  3. Compliance: Adhere to all applicable laws, regulations, and the terms outlined in our Terms & Conditions agreement.

  4. Respectful Conduct: Engage in respectful and lawful conduct when interacting with other users, our staff, and our platform.

  5. Prohibited Activities: Refrain from engaging in activities such as spamming, hacking, fraud, or any behavior that may disrupt or harm our Site or users.

  6. Feedback: Provide constructive feedback and refrain from posting harmful, defamatory, or misleading content.

By using our Site and Services, you acknowledge and accept these user responsibilities. Failure to comply with these responsibilities may result in account termination or legal actions as deemed necessary by Saru Collections.

Products and Services

Saru Collections offers a range of products and services through its website. By using our Site and purchasing our products or utilizing our services, you agree to the following terms:

  1. Product Descriptions: We strive to provide accurate descriptions and images of our products. However, variations may occur, and we do not guarantee exact representations.

  2. Pricing: Prices for products and services are displayed on our Site and are subject to change without notice. Any promotions, discounts, or offers are subject to availability and may have specific terms and conditions.

  3. Availability: Product availability is based on stock levels and may vary. We do our best to update availability information but cannot guarantee the availability of all products at all times.

  4. Order Fulfillment: We will process and fulfill orders promptly, subject to product availability and payment verification. Order acceptance and fulfillment are at our discretion.

  5. Returns and Refunds: Refer to our Return Policy for information on returns, exchanges, refunds, and warranty claims. Certain products may have specific return or refund conditions.

  6. Services: Any services offered by Saru Collections are provided with reasonable care and skill. Service descriptions and terms will be provided separately, where applicable.

By purchasing products or using our services, you acknowledge and agree to abide by these terms related to products, pricing, availability, and order fulfillment. For more detailed information, please review our specific policies and guidelines related to products and services on our website.

Payment and Billing

When making purchases on Saru Collections’ website, you agree to the following terms related to payment and billing:

  1. Payment Methods: We accept various payment methods, including credit/debit cards, electronic funds transfer, and other secure payment options. Payment options available may vary based on your location and the products/services purchased.

  2. Billing Information: You are responsible for providing accurate billing and payment information during the checkout process. Ensure that your payment details are up to date and valid to avoid payment processing issues.

  3. Currency and Pricing: Prices displayed on our website are in the designated currency and may exclude taxes, shipping fees, or other charges. Final pricing will be confirmed during checkout.

  4. Authorization: By completing a purchase, you authorize us to charge the total amount due to the selected payment method. Payment processing may be handled by third-party payment processors, and your financial information is encrypted for security.

  5. Subscription Services: If you subscribe to recurring services or memberships, you authorize recurring billing based on the subscription terms. You can manage or cancel subscriptions through your account settings.

  6. Payment Confirmation: Upon successful payment authorization, you will receive a confirmation email or notification detailing your order, payment receipt, and any relevant information.

  7. Disputes and Chargebacks: In case of billing disputes or unauthorized charges, contact our customer support promptly for resolution. Chargebacks initiated without prior communication may result in account suspension or legal actions.

  8. Taxes and Fees: Prices may be subject to applicable taxes, duties, or fees based on your location and the nature of the transaction. You are responsible for any additional charges imposed by relevant authorities.

By proceeding with payment and providing billing information, you acknowledge and agree to these payment and billing terms. For specific details regarding payment methods, refund policies, and billing inquiries, refer to our Payment & Billing Policy or contact our support team for assistance.

User Accounts

Creating and using a user account on Saru Collections’ website involves certain terms and responsibilities:

  1. Account Registration: You may be required to register an account to access certain features, make purchases, or receive personalized services. Provide accurate and complete information during registration.

  2. Account Security: Maintain the confidentiality of your account credentials, such as username and password. You are responsible for all activities conducted using your account.

  3. Account Updates: Keep your account information up to date, including contact details, shipping addresses, and payment information. Update any changes promptly to ensure smooth transactions.

  4. Unauthorized Access: Notify us immediately of any unauthorized access, suspected security breaches, or misuse of your account. We may take action to protect your account and secure your information.

  5. Account Termination: We reserve the right to suspend or terminate accounts that violate our Terms & Conditions, engage in fraudulent activities, or pose a risk to our platform or other users.

  6. Access Restrictions: Certain areas of our website or services may require specific permissions or age restrictions. Comply with access requirements and guidelines provided for restricted content or features.

  7. Third-Party Accounts: If you link third-party accounts (e.g., social media) to your Saru Collections account, you are responsible for managing permissions and sharing of information between platforms.

  8. Account Deletion: You may have the option to delete your account or deactivate certain services. Follow the provided procedures for account deletion and data removal requests.

By creating and using a user account on Saru Collections’ website, you agree to abide by these account terms and responsibilities. For more detailed information regarding account management, security measures,

Intellectual Property

Saru Collections respects intellectual property rights and expects users to do the same. Our Intellectual Property policy outlines the following terms:

  1. Ownership: All content, including but not limited to text, images, graphics, logos, trademarks, and software, displayed on Saru Collections’ website is the property of Saru Collections or its licensors.

  2. Use of Content: You may access and view the content on our website for personal, non-commercial use. Any unauthorized use, reproduction, distribution, or modification of our content without explicit permission is prohibited.

  3. Trademarks: Saru Collections’ trademarks, logos, and branding are protected by intellectual property laws. You are not permitted to use our trademarks or branding without prior written consent.

  4. Copyrighted Material: Respect copyright laws and refrain from infringing on the copyrights of others when using our platform. If you believe your copyright has been infringed, please contact us immediately.

  5. User-generated Content: If you submit or upload content to Saru Collections (e.g., reviews, comments, images), you grant us a non-exclusive, royalty-free license to use, modify, and display that content for promotional or operational purposes related to our platform.

  6. DMCA Compliance: Saru Collections complies with the Digital Millennium Copyright Act (DMCA) and will respond to valid copyright infringement notices in accordance with applicable laws.

  7. Reporting Violations: If you believe that your intellectual property rights have been violated on our platform, please contact us with detailed information and supporting evidence.

By using Saru Collections’ website and services, you agree to respect intellectual property rights and comply with our Intellectual Property policy. Violation of these terms may result in account suspension, legal actions, or termination of services. For more information or to report intellectual property violations, contact our designated Intellectual Property team or legal department.

Privacy and Data Protection

At Saru Collections, we are committed to protecting your privacy and handling your data responsibly. Our Privacy and Data Protection policy includes the following key points:

  1. Data Collection: We collect personal information from users to provide and improve our services. This may include contact details, payment information, browsing history, and user preferences. Refer to our Privacy Policy for detailed information on data collection practices.

  2. Data Usage: Your data is used for purposes such as processing orders, personalizing user experiences, providing customer support, and sending relevant communications. We do not sell or share your personal information with third parties for marketing purposes without your consent.

  3. Data Security: We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. This includes encryption, access controls, and regular security audits.

  4. Consent and Control: By using our services, you consent to the collection and processing of your data as outlined in our Privacy Policy. You have the right to review, update, or delete your personal information, subject to legal requirements and operational needs.

  5. Cookies and Tracking: Our website may use cookies and similar tracking technologies to enhance user experience, analyze trends, and improve our services. Refer to our Cookie Policy for details on cookie usage and options for managing cookie preferences.

  6. Third-Party Services: We may engage third-party service providers for certain functions, such as payment processing, analytics, and marketing. These providers are bound by confidentiality and data protection agreements.

  7. Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy and to comply with legal obligations. You have the right to request data deletion in accordance with applicable laws.

  8. Children’s Privacy: We do not knowingly collect personal information from children under the age of 18 without parental consent. Our services are intended for adults or users of legal age in their jurisdiction.

By using Saru Collections’ website and services, you agree to our Privacy and Data Protection policy. We are committed to transparency, data security, and respecting your privacy rights. For inquiries or assistance regarding privacy matters, please contact our privacy team or designated data protection officer.

User Conduct

As a user of Saru Collections’ website and services, you are expected to adhere to the following standards of conduct:

  1. Lawful Use: Use our platform and services in compliance with all applicable laws, regulations, and industry standards.

  2. Respectful Interaction: Treat other users, our staff, and third parties with respect, courtesy, and professionalism in all communications and interactions.

  3. Prohibited Activities: Refrain from engaging in activities that are illegal, fraudulent, deceptive, harmful, or infringe upon the rights of others. This includes but is not limited to:

    • Spamming, phishing, or sending unsolicited communications.
    • Posting or sharing harmful, offensive, defamatory, or discriminatory content.
    • Violating intellectual property rights, including copyright and trademark infringement.
    • Attempting unauthorized access, hacking, or disrupting the functionality of our website or services.
    • Misrepresenting your identity or impersonating others.

  4. Compliance with Policies: Adhere to our Terms & Conditions, Privacy Policy, and any other policies or guidelines provided by Saru Collections.

  5. Feedback and Reviews: Provide honest and constructive feedback, reviews, or ratings based on your genuine experiences with our products or services. Avoid misleading or false information in your feedback.

  6. Social Interactions: When participating in community features, forums, or social media channels associated with Saru Collections, maintain a positive and respectful tone. Do not engage in harassment, bullying, or inappropriate behavior.

  7. Account Security: Take responsibility for maintaining the security of your account credentials and report any suspected security breaches promptly.

  8. Reporting Violations: If you observe or experience any violations of user conduct on our platform, please report them to us immediately for investigation and appropriate action.

By using Saru Collections’ website and services, you agree to abide by these user conduct guidelines. Violations of these guidelines may result in account suspension, termination of services, or legal actions as deemed necessary. We strive to foster a safe, respectful, and enjoyable experience for all users within our community. If you have questions or concerns about user conduct, please contact our support team for assistance.

Dispute Resolution

In the event of disputes or disagreements related to Saru Collections’ services or transactions, we encourage users to follow our Dispute Resolution process outlined below:

  1. Communication: If you encounter any issues or have concerns, we recommend first attempting to resolve the matter by contacting our customer support team. Clear and open communication can often lead to a quick resolution.

  2. Dispute Escalation: If your concern is not adequately resolved through normal customer support channels, you may request to escalate the matter to a higher level within our organization, such as a supervisor or manager.

  3. Formal Complaint: If a satisfactory resolution is not achieved through initial communication, you may submit a formal complaint outlining the details of the dispute, relevant transaction information, and desired outcome. Our designated dispute resolution team will review the complaint promptly.

  4. Mediation: In certain cases, we may offer mediation services or engage a neutral third party to facilitate discussions and help find a mutually acceptable resolution.

  5. Arbitration or Legal Action: If resolution efforts through mediation are unsuccessful, disputes may be resolved through binding arbitration or legal proceedings, as outlined in our Terms & Conditions or applicable laws.

  6. Governing Law and Jurisdiction: Any disputes or legal matters shall be governed by the laws of [insert jurisdiction] without regard to conflicts of law principles. The courts of [insert jurisdiction] shall have exclusive jurisdiction over any disputes that cannot be resolved amicably.

  7. Costs and Expenses: Each party is responsible for their own costs and expenses incurred during the dispute resolution process, including legal fees, unless otherwise agreed upon in writing or mandated by law.

By using Saru Collections’ services, you agree to engage in good faith efforts to resolve disputes through our Dispute Resolution process. We are committed to fair and transparent dispute resolution practices to ensure customer satisfaction and maintain positive relationships with our users. If you require assistance or wish to initiate a dispute resolution process, please contact our support team or designated dispute resolution department.

Limitation of Liability

Saru Collections strives to provide high-quality services and products, but it’s important to understand our limitations of liability. Please review the following terms:

  1. Disclaimer of Warranties: Saru Collections provides its services and products on an “as is” and “as available” basis. We do not make any warranties, express or implied, regarding the accuracy, reliability, or suitability of our services for any specific purpose.

  2. Limitation of Liability: In no event shall Saru Collections, its affiliates, partners, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from:

    • Use or inability to use our website or services.
    • Unauthorized access to or alteration of your data.
    • Any third-party actions, content, or services.
    • Errors, inaccuracies, or omissions in our content or services.
    • Any other matter related to our services or products.

  3. Indemnification: You agree to indemnify and hold Saru Collections harmless from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of or related to your use of our services, violation of these Terms & Conditions, or infringement of any rights of third parties.

  4. Legal Limitations: Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you to the extent prohibited by law.

  5. Total Liability: In no event shall Saru Collections’ total liability to you for all claims, damages, or losses exceed the amount paid by you, if any, for accessing or using our services during the preceding twelve months.

By accessing or using Saru Collections’ website and services, you acknowledge and agree to these limitations of liability. If you do not agree with these terms, your sole remedy is to discontinue using our services. These limitations apply regardless of the legal theory under which damages are sought and shall survive any termination or expiration of these Terms & Conditions. For specific concerns or inquiries about liability, please contact our legal department or designated representative.

Changes to Terms

At Saru Collections, we reserve the right to modify or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes. Changes may be made for various reasons, including but not limited to legal compliance, business operations, or service enhancements. The following guidelines outline our approach to changes in terms:

  1. Notification: We may notify users of significant changes to these Terms & Conditions via email, website notifications, or other communication channels. Your continued use of our services after such changes constitutes acceptance of the updated terms.

  2. Review Period: We encourage users to review the updated Terms & Conditions whenever notified of changes. If you disagree with the modified terms, you may choose to discontinue using our services.

  3. Effective Date: Changes to these Terms & Conditions will be effective immediately upon posting on our website unless otherwise specified. The “Last Updated” date at the top of this page indicates the latest version of the terms.

  4. Amendments: Any amendments or modifications to these Terms & Conditions must be made in writing and agreed upon by both parties to be legally binding.

  5. Continued Use: Your continued use of Saru Collections’ services following updates to these terms signifies your agreement to the revised terms and conditions.

  6. Termination of Services: If you do not agree with the updated terms and choose to discontinue using our services, you may request account closure or termination as per our account management policies.

By using Saru Collections’ website and services, you acknowledge and agree to these procedures for changes to Terms & Conditions. We strive to keep you informed of any significant updates that may impact your use of our services. If you have questions or concerns about changes to terms, please contact our support team for assistance or clarification.

Contact Information

Admin/Administrator/Registered Name: Komalla Naresh / Merchant Legal entity name:NEELAKANTAM SARASWATHI

If you have any questions, concerns, or inquiries regarding our Terms & Conditions, please reach out to us using the following contact information:

  • Email: For general inquiries or questions related to our policies, you can email us at support@chefsarufoods.com.

  • Online Form: We provide an online contact form on our website https://chefsarufoods.com/contact/ for convenience. You can submit your queries or feedback directly through the form.

Our customer support team is available to assist you with any issues or requests related to our Terms & Conditions, account management, or general inquiries. We strive to provide prompt and helpful responses to ensure a positive experience for our users. Thank you for choosing Saru Collections.

You may contact us using the information below:
  • Merchant Legal entity name: NEELAKANTAM SARASWATHI
  • Registered Address: F NO 202 CVK RESIDENCY ROAD NO 8E DILSUKHNAGAR, HYDERABAD, Telangana, PIN: 500060
  • Operational Address: F NO 202 CVK RESIDENCY ROAD NO 8E DILSUKHNAGAR, HYDERABAD, Telangana, PIN: 500060
  • Telephone No: 9000666712
  • E-Mail ID: neelakantamsaraswathi@gmail.com

Effective Date

These Terms & Conditions are effective as of [Effective Date: 14/04/2024]. Any use of Saru Collections’ website or services after this date signifies your acceptance of these updated terms. Please review these terms regularly for any changes or updates. Thank you for your understanding and cooperation.

Conclusion

Thank you for taking the time to review Saru Collections’ Terms & Conditions. By using our website and services, you agree to abide by the terms outlined in this agreement. We value transparency, fairness, and your trust in our platform. Should you have any questions, feedback, or concerns, please do not hesitate to contact us using the provided contact information. Your continued support is appreciated, and we look forward to serving you at Saru Collections.

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